產品保固

有限保固聲明

金磚通訊科技股份有限公司(以下簡稱本公司)對於所生產之產品提供自本公司出貨日期算起最多為期三年的有限期保固期。* 在保固期間內,如發生經本公司判定之瑕疵或故障,本公司可在您自費送回產品後,評估實際狀況提供免費維修或更換新產品。

若遇下列情形,則不屬於本公司保固範圍:故障的產品在未經本公司認可的情況下,使用者以不正當的操作方式濫用、或是使用者未遵守使用規範,在不適宜的應用環境下使用,或是該產品曾以非本公司認可的方式維修、改裝、更換零件等。所有退回至本公司的產品和零件都歸本公司所有。本公司有權決定以正常運作的產品替換故障品。
*本公司會因不同的產品而提供不同年限的保固,如要得知特定產品的保固期,請參考產品資料表。*

以上為金磚通訊同意之唯一且完整保固條款。本公司在此聲明不接受本公司上述條款以外之其他產品保固條款,包含但不限於明示或默示對本公司產品關於適於為特定目的之銷售或商業上之使用、已經信賴度測試、或對其產品表現、資料傳輸之正確性、產品通用性或其他關於本產品或其附隨之文宣材料所負之保證責任。且僅依本公司產品之現況提供前述保證。

不論任何情況,即使本公司已被通知可能發生的傷害時,本公司的董事、主管、職員、股東或代表等都不對任何由使用者本身或因使用者對產品不了解而造成的偶發或重大損害負責。(所謂損害係指無限於各種特定的、間接的、附帶的或具有重大影響的傷害,對延遲、損失商業訊息、損失利益、損失財產、或其他金錢等的造成傷害。)


Return Merchandise Authorization (RMA)

RMA Service

Return Merchandise Authorization (RMA) Service is available for Customer, subjected to all purchased products from Brickcom. Customer should check and find the defective product firstly. Brickcom reserve the right to confirm if Customer’s RMA request is valid.

RMA Number

The RMA Number would allow us to track your return much faster and easier. It can be obtained from Brickcom RMA Center after the Customer Service Form is completed. RMA number is only valid for 7 business days from the day RMA number issued.

RMA Process and Flow

When returning product to Brickcom for any request, you must first to contact Brickcom Support Team and obtain an RMA number from the Brickcom RMA Center. This can be initiated by completing the Customer Service Form provided by Brickcom Technical Support Team. (Customer Service Form Download Link)

After obtaining an RMA number from Brickcom, you must send the product - freight prepaid - to Brickcom. The RMA number must be prominently displayed on the outside of your package. If you send your product to Brickcom without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.

Please use a shipping company that can demonstrate proof of delivery. Brickcom does not accept responsibility for any lost shipments unless proof of delivery to Brickcom is provided.

Please note:
Brickcom will not repair or replace a module that is shipped in such a way that the product is not properly protected. Brickcom will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.

If you have any questions, please contact the Brickcom Customer Service Center by E-mail at support@brickcom.com.

RMA Flow